Refund policy
VoidMounts Return & Refund Policy
Effective Date: September 1, 2026
At VoidMounts, we take pride in providing high-quality automotive headlight modification products. We want every customer to feel confident in their purchase while maintaining strict standards to ensure returned products remain safe and suitable for resale.
By placing an order with VoidMounts, you agree to the following Return & Refund Policy.
14-Day Return Policy
You may request a return within 14 calendar days of receiving your order.
To be eligible for a return, the item must:
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Be unused and uninstalled.
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Be returned in its original condition.
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Include all original packaging, accessories, hardware, manuals, and protective materials.
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Be free from scratches, damage, adhesive residue, modifications, or any signs of installation or use.
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Include proof of purchase.
All returned items are inspected upon arrival. VoidMounts reserves the right to deny a return or reduce the refund amount if an item is returned in a condition that does not meet these requirements.
Non-Returnable Items
The following items are not eligible for return or refund, except where required by applicable law:
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Products that have been installed, partially installed, or used.
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Products with signs of installation, modification, damage, scratches, adhesive residue, or wear.
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Custom-made, personalized, or made-to-order products.
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Clearance or final-sale items marked as non-returnable.
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Items returned without prior authorization.
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Items missing original components, accessories, or packaging.
Because automotive modification products may be affected by installation and handling, once a product has been installed or used, it cannot be returned simply because the customer changes their mind or no longer wants the product.
How to Start a Return
To request a return, please contact us at:
Please include:
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Your full name
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Your order number
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The item you wish to return
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The reason for your return
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Clear photos of the item and packaging, if requested
Please do not send your item back without contacting us first. Unauthorized returns may be refused or returned to the sender.
If your return is approved, we will provide further return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is the result of:
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An incorrect item being sent by VoidMounts, or
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A verified manufacturing defect covered by applicable consumer protections.
Original shipping costs are non-refundable unless otherwise required by law.
We strongly recommend using a trackable shipping service and purchasing shipping insurance when appropriate. VoidMounts is not responsible for returns lost or damaged during transit.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 3–5 business days for VoidMounts to inspect and process your return. After a refund is issued, your bank or payment provider may require additional time to make the funds available.
Shipping fees, expedited shipping charges, and other non-product service fees are generally non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an incorrect item or believe your product arrived damaged or defective, please contact us at Voidmounts@outlook.com within 48 hours of delivery.
Please include:
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Your order number
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A detailed description of the issue
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Clear photos and/or videos showing the problem
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Photos of the packaging when relevant
We will review the issue and determine the appropriate resolution.
Damage caused by improper installation, misuse, accidents, vehicle electrical issues, water exposure, unauthorized modifications, or failure to follow installation instructions is not considered a manufacturing defect.
Cancellations
Orders may only be canceled before they have entered processing.
Once an order has entered processing, production, fulfillment, or shipment, cancellation may no longer be possible.
If an eligible order cannot be canceled, it must follow the standard return process outlined in this policy.
Refused or Undeliverable Packages
If a package is refused, returned due to an incorrect address provided by the customer, or becomes undeliverable for reasons outside of VoidMounts' control, any applicable shipping and handling costs may be deducted from an eligible refund.
No Direct Exchanges
VoidMounts does not currently offer direct exchanges.
If you would like a different product, you may return your eligible unused item in accordance with this policy and place a new order separately.
Chargebacks and Payment Disputes
If you experience an issue with your order, please contact us first at Voidmounts@outlook.com so we have the opportunity to resolve the issue.
VoidMounts reserves the right to provide relevant order records, communications, tracking information, delivery confirmation, and other supporting documentation when responding to payment disputes or chargebacks.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with an order, please contact us at:
VoidMounts
Email: Voidmounts@outlook.com
We appreciate your business and will do our best to provide a fair and timely resolution to legitimate order concerns.