Shipping policy
VoidMounts Shipping Policy
Effective Date: September 1, 2026
Thank you for shopping with VoidMounts! We are committed to getting your order to you as safely and efficiently as possible. Please review our Shipping Policy before placing your order.
Order Processing
Orders are typically processed within 1–3 business days.
Business days are Monday through Friday and do not include weekends or holidays.
During periods of high demand, holidays, product launches, or unforeseen circumstances, processing times may take longer. We appreciate your patience and understanding.
Once your order has been shipped, tracking information will be provided when available.
Shipping Times
Our estimated shipping and delivery timeframe is 12–18 business days after your order has been processed and shipped.
Please keep in mind:
-
Business days do not include weekends or holidays.
-
Delivery estimates are not guaranteed.
-
Some orders may arrive earlier than expected.
-
Carrier delays or other circumstances may occasionally cause an order to arrive later than expected.
The 12–18 business day timeframe is an estimate and should not be considered a guaranteed delivery date.
Tracking Your Order
Once your order ships, you will receive tracking information when available.
Please allow 2–5 business days for tracking information to become active or begin showing updates. It is normal for tracking to take time to update while a package is being transferred between shipping facilities.
Shipping Delays
Although we work hard to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside of VoidMounts' control, including:
-
Shipping carrier delays
-
Severe weather
-
Holidays
-
High shipping volumes
-
Customs processing
-
Transportation disruptions
-
Other unforeseen circumstances
Shipping delays do not automatically qualify an order for cancellation or a refund.
If your shipment experiences a significant delay, please contact us and we will do our best to assist.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to correct the address before your order is processed or shipped. However, we cannot guarantee changes once an order has entered processing or shipment.
VoidMounts is not responsible for lost packages, delays, or additional costs caused by incorrect or incomplete shipping information provided by the customer.
Lost Packages
If you believe your package has been lost during transit, please contact us at Voidmounts@outlook.com and include your order number and tracking information.
We may investigate the shipment with the appropriate shipping provider before determining the next steps.
Packages that are still moving through the carrier's network or experiencing normal shipping delays may not be considered lost.
Packages Marked as Delivered
Once a shipping carrier marks a package as Delivered to the address provided at checkout, VoidMounts is not responsible for packages that are subsequently lost or stolen.
If you cannot locate a package marked as delivered, we recommend:
-
Checking around your delivery location.
-
Asking household members or neighbors.
-
Contacting the shipping carrier for additional delivery information.
-
Contacting local authorities if package theft is suspected.
Damaged Packages
If your order arrives with visible shipping damage, please contact us as soon as possible at Voidmounts@outlook.com.
Please include:
-
Your order number
-
Photos of the damaged packaging
-
Photos or videos of the product
-
A description of the issue
We will review the situation and determine the appropriate next steps.
Customs and Import Fees
International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their local government.
These charges are outside of VoidMounts' control and are the responsibility of the customer unless otherwise stated during checkout.
Refused or Undeliverable Packages
If an order is refused, unclaimed, or returned due to an incorrect address provided by the customer, VoidMounts may deduct applicable shipping and handling costs from any eligible refund.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact us:
VoidMounts
Email: Voidmounts@outlook.com
Thank you for choosing VoidMounts. We appreciate your support and will do our best to ensure your order arrives safely!